Providing an excellent e-commerce customer experience is not only helpful for business, it’s a necessity. As consumers turn to online shopping, their expectations for customer experience also continue to rise. Research from PwC found that 73% of all people point to customer experience as an important factor in their purchasing decisions, yet only 49% of U.S. consumers say companies provide a good customer experience.
In this 44-pages guide you will learn, among other:
- How to enhance your current E-commerce solution
- Improve your Digital Ecosystem to drive retention
- Improve your customer experience where it counts
- Driving E-commerce with the right partner
